Refunds & cancellation
Try it free for 30 days.
Then decide.
We would rather you never needed a refund than argue about one afterwards — so the micro engines can be run free, on simulation, for a month before you pay anything, and if you cancel we refund the days you did not use.
The trial comes first, and it takes no card
The micro engines are free for 30 days on simulation. We do not ask for a payment card to start it, and the trial does not turn into a subscription. It simply expires. If you want to continue after it, you go and subscribe deliberately — nothing charges you automatically at the end of a trial, because there is nothing on file to charge.
That is the whole reason the rest of this page can be short.
Subscription charges
Every engine is sold on its own or as part of its track’s package, at the monthly prices on our pricing section — the micro package is $199 per month and the mini package is $3,000 per month. Every subscription is recurring: it renews automatically each month until you cancel, and you are charged on the same day of each billing cycle.
Refunds for the unused part of a month
Cancel at any time and we refund the days you did not use. The refund is the billing period’s charge divided by the days in that period, times the days left after the day you cancel. It goes back to the card you paid with within five business days of your cancellation, and your license ends on the day you cancel.
Days already used are not refunded, and neither is a trading loss — an engine that runs correctly and loses money is trading, not a fault.
Canceling
You can cancel at any time, for any reason, without explaining yourself.
Canceling stops the next charge, and the unused days of the current period are refunded as described above. You are not charged again afterwards.
Cancel it yourself, in one click: manage your subscription here. Enter the email you subscribed with, and Stripe sends you a link straight into your billing page — no password to remember and no account to create. Cancel, change your card, or download any invoice from there.
If you would rather a human did it, email support@orthantfutures.com and we will cancel it the same day and confirm in writing. We will never make you telephone anyone or sit through a retention script.
If the software will not run
Separate from the above: if within 30 days of your first payment the software will not run for you because of a technical fault or a platform incompatibility that we cannot resolve, email us. We will refund that payment.
This refunds the whole payment, not just the unused days — if you paid for something that does not work on your machine, you should not be out of pocket. It does not extend to an engine that runs correctly and loses money, which is trading, not a fault.
Chargebacks
If you are unhappy, email us first. We answer, and it is faster than a dispute.
If a payment is reversed, refunded or charged back, the license it paid for ends and we will revoke it in NinjaTrader®’s vendor system.
Price changes
If we ever change the subscription price, existing subscribers are told by email before it takes effect, and you can cancel before the new price applies.